Return Policy

1. CORPORATE INFORMATION AND TRANSPARENCY This Return and Exchange Policy applies to all purchases made through https://tilavethanem.com.

  • Legal Name: Complete International Projects Limited

  • VAT / CVR Number: DK10245125

  • Headquarters: Herstedøstervej 27-29 A, 2620 Albertslund, Denmark

  • Türkiye Return Operations: To expedite the return process, returned products are sent to our local logistics warehouse in Türkiye, not to our headquarters in Denmark.

  • Phone: 0850 461 89 89

  • Email: destek@tilavethanem.com

2. RIGHT OF WITHDRAWAL AND RETURN PERIOD Our customers have the right to withdraw from the contract and return the product without stating any reason and without paying any penalty within 14 (fourteen) days from the date the ordered product is delivered to them or to the person/organization at the address they indicated.

3. RETURN CONDITIONS For your return to be approved, the following conditions must be fully met:

  • The product must be in the condition it was received, in its original packaging, with an undamaged box, and in a resalable condition.

  • The product must strictly be unused, unworn, or undamaged.

  • The invoice, all accessories, gifts, and promotional items sent with the product must also be returned complete. (Note: In accordance with the Distance Contracts Regulation; the return of products that have been opened, used, damaged, or are not suitable for return due to hygiene conditions are not accepted.)

4. STEP-BY-STEP RETURN PROCESS To initiate your return process, please follow the steps below:

  1. Creating a Request: For the product you wish to return, send an email to destek@tilavethanem.com within 14 days of the delivery date, stating your order number and the reason for the return.

  2. Return Approval and Shipping Code: After our customer service reviews your request (within 2 business days at the latest), we will provide you with the address of our return warehouse in Türkiye and our contracted shipping code.

  3. Delivery to Cargo: Package the product securely along with its invoice and deliver it to our contracted shipping company using the code provided to you.

5. RETURN SHIPPING FEE

  • For returns, if the contracted shipping company and the return code we provide are used, the return shipping fee is covered by our company; no shipping fee will be requested from you.

  • For return shipments made with a different shipping company of your choice, other than our contracted company, the shipping fee belongs to the customer. Such shipments sent with the payment on delivery option will not be accepted.

6. REFUND PROCESS

  • Once your returned product reaches our warehouse in Türkiye, its compliance with the return conditions is examined by our quality control team.

  • Within 14 (fourteen) days after your return is approved, the product amount is refunded, adhering to the payment method you used during the order.

  • For Credit/Debit Card payments: The amount is refunded directly to your card (depending on your bank's processing times, it may take 2-7 business days for the funds to reflect in your account).

  • For Cash on Delivery purchases: The refund amount will be sent via bank transfer/EFT to the IBAN number registered under the same name as the order owner, which you will declare in writing (via email).

7. DEFECTIVE OR INCORRECT PRODUCT SHIPMENT If the product you received is defective (faulty/damaged) or different from your order, provided you contact us within 14 days of the delivery date, a product exchange or full refund will be processed immediately, with shipping costs covered by us.